FAQ

Get all your car selling need in one place. CarZilo is here to help you get top value for your car, truck, SUV or EV.

What is CarZilo?

CarZilo is a modern, hassle-free alternative to traditional trade-ins and private sales. As a licensed, bonded and insured California dealer with over 25 years of industry expertise, we combine innovative technology with decades of experience to ensure you receive the highest possible value for your vehicle.

Is CarZilo’s offer really free?

Absolutely! Receiving an offer from CarZilo is 100% free and comes with zero obligation. Once you submit our “Sell My Car” form, our team will get to work on your appraisal. We will email and text your custom, competitive offer directly to you—no high-pressure phone calls required!

Why should I sell my car to CarZilo?

It’s simple: We pay more and come to you. Because we maintain low overhead, we consistently beat offers from Carmax and other major competitors. Plus, we handle the logistics by coming to your location and working around your schedule for ultimate convenience.

What is the process for selling my car?

1. Get Your Offer: We send a custom cash offer based on your vehicle’s info.
2. Choose Your Location: We can meet at our office or come directly to your driveway or office.
3. Get Paid: We complete a final inspection and handle the paperwork in under 30 minutes. It’s that easy!

Can CarZilo beat Carmax or any competitor’s offer?

We do our best to beat Carmax or competitor’s offer within 5 days or 250 miles of obtaining the offer and upon final inspection.
All information, equipments, mileage, and damages should have been disclosed properly. Upload Your Offer to start and get more for your vehicle. We may refuse purchase of some makes and models at our discretion,

Is the Cash Offer I receive from CarZilo negotiable?

We always strive to provide our strongest offer right out of the gate! At CarZilo, we pride ourselves on transparency and fairness—which is why we aim to beat any valid, written offer from Carmax or other competitors. If you have a better offer in hand, send it to us and we’ll work to put more money in your pocket.

Do I have to accept the offer right away?

Not at all. Take your time to decide! Your custom cash offer is locked in for 5 days or 250 miles, whichever comes first. Just ensure your final inspection is scheduled within that window to guarantee the price. If the deadline passes, don’t worry—simply reach out and we’ll provide a quick re-evaluation based on current market data.

Will CarZilo buy vehicles with mechanical issues or body damage?

We sure do! We buy cars in various conditions as long as they are drivable. From minor dents to mechanical hiccups, we’ll take a look. Simply submit your details and photos, and we’ll send over a custom offer based on its current condition.

How do I sell a car with an outstanding loan?

elling a financed car is easy with CarZilo! Simply provide your lender’s name and account info. We’ll coordinate the payoff for you and cut you a check for the difference. It’s a fast, transparent way to get out of your loan and into your next move.

Can I sell my leased vehicle?

Yes, we can help you sell your leased vehicle! Our team works closely with customers to handle the lease payoff process, with the goal of helping you walk away with a profit.
Important Note: Recently, some lenders (such as Ford Credit, Tesla, and Honda Finance) have restricted or stopped allowing ‘third-party payoffs.’ This means they may only allow you to return the car to their specific brand’s dealership or buy it yourself.
We recommend checking with your lender to confirm they are compliant with selling to a third party. If they do allow it, we’ll handle all the paperwork and coordination with the bank to make the process seamless for you.

– We’re here to help Contact Us with any question!

Can I sell my car if I don’t have the title?

Yes! While a title is preferred, it’s not a dealbreaker. If you are the registered owner and have a valid ID, our team can verify the vehicle’s status and handle the necessary replacement forms for you. We make the “no-title” process simple and stress-free.

Will you handle the DMV paperwork?

Absolutely. As a licensed California dealer, we process all required documents for you. From the Release of Liability to the Transfer of Ownership, we ensure the paperwork is filed correctly so you can walk away with your check and total peace of mind.

How does CarZilo evaluate my car?

We check multiple sources, such as KBBNADA, local retail market and wholesale market to offer you above market value for your vehicle. Get Started to sell your car for more.

How do I get paid?

Once you accept our offer and we finalize the paperwork, we pay you on the spot. You can choose your preferred payment method:
Company Check or Cashier’s Check
ACH Bank Transfer or Bank Wire (Wire fees may apply)
Cash (Available for vehicles valued at $5,000 or less)
Our goal is to ensure you have your funds before we leave with the vehicle.

Does CarZilo buy vehicles of any year and mileage?

We sure do! While we typically look for vehicles within the 15-year/125,000-mile range, we understand that every car is different. If you have a well-kept vehicle that falls outside those numbers, don’t hesitate to reach out. Submit your info, and if it’s a good fit for our inventory, we’ll send a competitive offer straight to your inbox.

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