Terms of Use and Privacy Policy

Effective Date: September 30, 2025

CarZilo, Inc. (“CarZilo,” “we,” “us,” or “our”) operates the website at www.carzilo.com (the “Website”) and related services (collectively, the “Service”). This document outlines the Terms of Use governing your access to and use of the Service and our Privacy Policy detailing how we collect, use, disclose, and protect your personal information. By accessing or using the Service, you agree to these Terms and Privacy Policy. If you do not agree, please do not use the Service.

We may update this document periodically. We will notify you of material changes by posting the updated version on the Website and updating the “Effective Date.” Your continued use constitutes acceptance. Disputes are resolved through individual arbitration, not class actions or jury trials (see “Dispute Resolution”).

Terms of Use

1. Acceptance of Terms

By using the Service, you confirm you are at least 18 years old and have legal capacity to agree to these Terms. If acting for an entity, you represent you are authorized to bind it.

2. Service Description

The Service enables users to obtain cash offers for vehicles, sell vehicles, and access related information. We may modify, suspend, or discontinue any part of the Service at any time without notice, subject to applicable law.

3. User Accounts

Some features require an account. You must provide accurate information and keep credentials confidential. You are responsible for all account activities. Notify us immediately at info@carzilo.com of unauthorized use. We may suspend or terminate accounts for misuse.

4. User Conduct

You agree not to:

  • Use the Service for illegal or unauthorized purposes.
  • Post or transmit harmful, defamatory, obscene, or infringing content.
  • Interfere with the Service (e.g., via viruses, hacking).
  • Impersonate others or misrepresent affiliations.
  • Collect user data without consent.
  • Engage in unauthorized commercial activities.
  • Violate applicable laws.

We may suspend or terminate access for violations.

5. Intellectual Property

The Service, including content, logos, trademarks, and software, is owned by us or our licensors and protected by intellectual property laws. You receive a limited, non-exclusive, revocable license for personal use. Copying, modifying, or distributing without permission is prohibited.

6. User Content

Content you submit (e.g., vehicle details, reviews) grants us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute for Service-related purposes. You confirm you have rights to such content and it does not infringe third-party rights.

The Service may link to or integrate third-party services (e.g., Google, Facebook logins). We are not responsible for their content or practices. Review their policies before use.

8. Disclaimers

The Service is provided “AS IS” without warranties, express or implied, including accuracy, reliability, or fitness for purpose. Vehicle offers are estimates subject to verification. We do not guarantee error-free, secure, or uninterrupted Service.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages from Service use, even if advised of the possibility. Our total liability is limited to amounts you paid us in the past 12 months, or $100 if none.

10. Indemnification

You agree to indemnify us against claims, losses, or damages from your Service use, Terms violations, or third-party rights infringement.

11. Termination

We may terminate your access for any reason, with notice where required. Surviving provisions (e.g., disclaimers, liability) remain effective post-termination.

12. Governing Law

These Terms are governed by California law, excluding conflict of laws principles.

13. Dispute Resolution

Disputes shall be resolved through binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules, on an individual basis, in Los Angeles County, California. You waive class actions and jury trials. If arbitration is unenforceable, disputes will be resolved in Los Angeles County courts.

14. Miscellaneous

These Terms are the entire agreement. Invalid provisions do not affect others. Our failure to enforce rights is not a waiver. You may not assign Terms without consent; we may assign freely.

Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in compliance with laws like the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Telephone Consumer Protection Act (TCPA), and other state laws (e.g., New Jersey Data Privacy Act, effective 2025). We prioritize data minimization, purpose limitation, and conduct risk assessments for sensitive processing.

Personal Information means information identifying or linkable to you or your household. We update this Policy as needed, with notice via email or Website.

Notice at Collection

We collect these categories of Personal Information:

  • Identifiers: Name, email, phone, address, IP address, device ID.
  • Personal Records: Vehicle ID Number (VIN), license plate, vehicle details (year, make, model, condition).
  • Commercial Information: Purchase history, inquiries.
  • Internet Activity: Browsing history, page visits, time spent.
  • Geolocation Data: Approximate location from IP/device.
  • Sensitive Personal Information: Financial info (if provided), precise geolocation (if enabled, used only for service provision).
  • Inferences: Profiles on preferences or behavior.

Sources: Directly from you, automatically (e.g., cookies), or third parties (e.g., social media). Purposes: Service provision, communication, analytics, security, legal compliance. Retention: As needed for purposes, legal obligations (e.g., 7 years for tax), or until deletion requested. Sale/Sharing: We may “sell” or “share” identifiers/internet activity for targeted ads (opt-out available).

Collection of Personal Information

Sources

  • Direct: Forms, account creation, vehicle submissions.
  • Automatic: Usage Data (e.g., IP, browser type) via cookies, beacons.
  • Third Parties: Social media (e.g., Google, Facebook), partners, public sources.

Tracking Technologies

We use:

  • Essential Cookies: Authentication, security.
  • Functionality Cookies: Preferences (e.g., login details).
  • Analytics Cookies: Usage trends (e.g., Google Analytics).
  • Advertising Cookies: Targeted ads.

Manage via browser or our cookie banner. We honor Global Privacy Control (GPC) for opt-outs.

Use of Personal Information

We use Personal Information to:

  • Provide/maintain Service (e.g., offers, sales).
  • Manage accounts/requests.
  • Communicate (email, SMS, calls) about services/promotions (with TCPA consent).
  • Analyze trends, improve Service.
  • Ensure security, detect fraud.
  • Comply with laws, resolve disputes.
  • Support mergers/acquisitions.
  • Perform automated decision-making (e.g., AI-generated offers), with rights to contest (see below).

We limit uses to disclosed purposes and conduct risk assessments.

Disclosure of Personal Information

We share with:

  • Service Providers: For hosting, analytics, payments (contractually bound).
  • Affiliates: For operations, honoring this Policy.
  • Business Partners: For joint offers (with consent, not unrelated marketing).
  • Business Transfers: During mergers.
  • Legal Authorities: If required or to protect rights/safety.

CCPA Disclosure: We disclosed identifiers, commercial info, internet activity to providers/partners for business purposes in the past 12 months. We may “sell/share” for ads. Mobile opt-in data is not shared.

Your Privacy Rights

You have rights under CCPA/CPRA and other laws:

  • Know/Access: Details on data, sources, purposes, disclosures.
  • Data Portability: Receive data in portable format.
  • Delete: Request deletion (subject to legal exceptions).
  • Correct: Fix inaccuracies.
  • Opt-Out of Sale/Share: Use Do Not Sell/Share My Info or GPC.
  • Limit Sensitive Data: Restrict to necessary uses.
  • Opt-Out of Automated Decision-Making: Contest AI outcomes, access logic.
  • Non-Discrimination: No retaliation for exercising rights.

Submit requests at info@carzilo.com or (877) 227-9456. We verify via email/account. Response within 45 days (extendable). Appeal denials by emailing us. For California’s Shine the Light law, request marketing details.

Retention

Data is retained as needed for purposes, legal compliance (e.g., 4-year CCPA audits), or disputes. Usage Data is kept shorter unless for security.

Security

We use encryption, access controls, and audits (per 2025 CPRA rules). No method is 100% secure.

International Transfers

Data is processed in the US. For international transfers, we use safeguards (e.g., EU-U.S. Data Privacy Framework).

Children’s Privacy

We do not collect data from children under 13. For 13-16, we require opt-in for sales/sharing.

SMS/Text Messaging

By providing your phone number, you consent to texts from (877) 227-9456 for service-related messages (e.g., offers). Consent not required for purchase. Message frequency varies; data rates apply. Reply STOP to opt out, HELP for info. Carriers not liable. Mobile opt-in data is not shared.

CONTACT US

If there are any questions regarding this policy you may contact us using the information below.

Call: +1 (877) 227-9456

Email: Info@CarZilo.com

Address: 6320 Canoga Ave Suite 1500, Woodland Hills, CA 91367

By visiting this page on our website: https://www.carzilo.com/terms-of-use-and-privacy-policy

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